Information for customers ordering from the USA
If you are a US resident, clauses 10 (valid prescription required) and 11.2 (personal data) shall apply to you in addition to the other terms and conditions as set out herein.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted under Malaysian and other copyright laws, and is the property of Cosobox. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cosobox or purchasing Cosobox products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cosobox or to purchase Cosobox products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cosobox. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
2. Your Account Obligations
All trademarks, service marks and trade names of Cosobox used in the site are trademarks or registered trademarks of Cosobox.
The content contained in this site is provided by Cosobox as a service to its customers. This site does not contain information about all eye diseases, nor does this site contain all medical information that may be relevant to your eyecare needs. The information provided in this site is only general health information, and is intended only to facilitate communication between you and your professional eyecare provider. This site does not provide medical diagnosis for any individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care. All specific medical questions you may have about your specific medical condition, treatment, care, or diagnosis must be presented to your professional eyecare provider. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this site. Except as expressly and unambiguously stated otherwise, Cosobox does not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information or service on this site. The information, services, and products contained in this site are provided "as is" without warranty of any kind, express or implied. Cosobox and consultants, and staff expressly disclaim and exclude all warranties with respect to all information, services, and products contained in this site, expressed or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, and non-infringement. This site includes content provided by third parties and users. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties (including merchants and licensors) are those of the respective authors or distributors of such content and not of Cosobox or its affiliates, officers, directors, employees, or agents. There are no warranties made as to the completeness, accuracy, currency, or reliability of information published by Cosobox. Cosobox does not warrant that information, services, and products contained in this site will satisfy your requirements or is without defect or error.
5. Limitation in Liability
To the fullest extent permitted by law, you acknowledge and agree by your use of this site to assume full responsibility for all risk associated with your use of this site, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site. Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the site; or (v) any other matter relating to the service. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the site.
6. Typographical Errors
In the event that a Cosobox product is mistakenly listed at an incorrect price, Cosobox reserves the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cosobox shall issue a credit to your credit card account in the amount of the incorrect price.
7. Restricted Activities
In connection with your use of our site, our services or in the course of your interactions with Cosobox, you will not breach these terms and conditions or violate any law, statute or regulation (including anti-money laundering).
You confirm, represent and warrant that all monies transferred to us for purchase of our products are not proceeds of an unlawful activity and your use of our services do not present a risk of non-compliance with Cosobox’ anti-money laundering obligations. We may refuse to process your transaction if doing so would breach our anti-money laundering obligations.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cosobox without notice at any time, for any reason. The provisions relating to copyrights, trademark, disclaimer, limitation of liability, indemnification and miscellaneous, shall survive any termination.
Cosobox may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cosobox.
10. Valid Prescription Required (Applicable to US Residents Only)
If you are a US resident, we must verify your prescription with your eye-care professional as per the Fairness to Contact Lens Consumer Act and Contact Lens Rule (“Act”). You must therefore have a valid and non-expired prescription issued by a licensed eye-care professional for the contact lenses that you are ordering, and we will only sell to you contact lenses for which you have prescription that is satisfactory. Upon placing an order with us, you will be required to provide us with the following information as prescribed by the Act which we may verify with your eye care professional:
your full name and address;
your contact lens power;
manufacturer of contact lens;
base curve (or appropriate designation);
diameter (when appropriate);
the name, address, telephone, email and fax of the eye care professional that issued you your prescription;
the date you the prescription was issued; and
expiry date of the prescription.
You should also provide us with a scanned copy of your prescription by email to firstname.lastname@example.org. By providing us with a scanned copy of your prescription that is valid, non-expired and satisfactory, we are able to proceed with your order right away provided that your order matches your prescription. If you do not provide us with a scanned copy of your prescription, we will submit the information that you have provided to your eye-care professional and we will not be able to proceed with your order until the information has been verified by your eye-care professional (which can take up to 8 business hours). If your eye-care professional responds to our verification request that your prescription is inaccurate or has expired, we will not be able to proceed with your order.
We are not obligated to proceed to supply you with any contact lenses if:
your prescription is not valid and has expired;
we are unable to verify your prescription with your eye-care professional to our satisfaction; or
your order does not match your prescription.
In the event Cosobox is unable to supply you with your order for reasons above, Cosobox reserves the right to refuse or cancel any orders placed for the product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, Cosobox shall issue a credit to your credit card account in the full amount that you have paid.
By placing an order with us, you hereby represent and warrant that:
you have a valid prescription which has not expired and that the information you provided to us is valid and true and matches exactly your prescription as provided by your eye care provider;
you have renewed your prescription in strict accordance with your eye care professional’s suggested regime; and
you have successfully worn contact lenses before and have not experienced any problems with wearing contact lenses.
By providing us with the contact information of your eye care professional, you consent to us contacting your eye care professional on your behalf for the purpose of verifying your prescription and any other information provided.
To the fullest extent permitted by law, we shall not be liable for any claims, demands, liabilities, losses, expenses and damages of any kind arising out of or in connection with a breach of these terms and conditions by you (including any untrue representations and warranties made by you in respect of your prescription information).
You agree to indemnify, keep indemnified and hold us harmless, our officers, directors, employees and agents against all claims, demands, suits, proceedings, liabilities, losses, expenses and damages suffered by us arising directly or indirectly or in connection with a breach by you of any of these terms and conditions including any untrue representations and warranties made by you in respect of your prescription information.
11. Personal Data
If you are a US resident, we are required to retain your information for up to 3 years in accordance with the Fairness to Contact Lens Consumer Act and Contact Lens Rule.
12. Colour and Product Description
We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the site is not as described, your sole remedy is to return it in unused condition.
13. Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
14. Participation Disclaimer
Cosobox does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cosobox is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cosobox reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cosobox in its sole discretion.
You agree to indemnify, defend, and hold harmless Cosobox, its officers, directors, employees, agents, licensors and suppliers (collectively the "service providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
16. Third-party links
In an attempt to provide increased value to our visitors, Cosobox may link to sites operated by third parties. However, even if the third party is affiliated with Cosobox, Cosobox has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cosobox. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cosobox seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).