The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Help

Orders | Payment | Delivery | Returns & Exchange | Prescription

ORDERS 

How long will it take for my order to be shipped?
Order fulfillment takes 1-2 working days upon successful payment. 

Can I change or cancel my order once it is placed?
We’re really quick at packing your order. There is a limited time for you to amend your order. Contact us as soon as possible and we will try our best to accommodate your needs. If it has been dispatched, we will not be able to amend it.

What does “Quantity” mean? Per Pair of Per Pieces? What does the pricing refer to?
The price shown is per pair. The Quantity “1” means one (1) Pair, or two (2) pieces of circle lenses.
 
Are lens cases included?
Yes, each purchased pair of lenses comes with a free lens case.
 
I did not receive order confirmation or dispatch notification email.
The email might be in your spam folder. If it’s not in your spam folder, contact us. We’ll check for you.
 
 

PAYMENT 

What currency do you charge in?
The default price is shown in USD.
You can pay in any of the following currencies: USD (US Dollars), AUD (Australian Dollars), EUR (Euro), GBP (British Pounds), SGD (Singapore Dollars), CAD (Canadian Dollars).

How do I pay?
We accept most major Debit and Credit Cards. You can also checkout as a guest.

My order has been declined? Help!
Please contact us with more details of your error. We’ll help you out.

Is it safe to use my credit card on Cosobox.com?
Yes, we use SSL (our URL is https://). Information going to and from our website is secure and encrypted.

Do you store my credit card information?
No. Payment information, including credit card data, is processed by our payment gateway. It does not go through our servers.

I don’t have a debit / credit card. Are there any other methods I can pay?
You can pay via TransferWise. Please contact us for more information.

Can I pay with bank transfer?
Please contact us. We will see how we can help.
 

DELIVERY 

Do you ship globally?
Yes, we offer free worldwide standard and express shipping. Express Shipping is not available for South America.

Do you deliver to PO Box addresses?
Yes, with Standard Shipping only. Express Shipping requires an address and a signature.

Where is my order?
To track your order, check the details here.

If your order has not arrived after 21 working days, please contact us for further assistance.

My order has been sent back to you. What should I do?
Please contact us with your order reference number. 

 

RETURNS & EXCHANGE 

Do you accept refunds / exchange?
Yes, definitely. We will honour all requests for returns and exchanges within six months of your purchase. For hygienic reasons, all items must be returned in original, unopened condition to be eligible for a refund. Customers are responsible for return shipping. Contact us for help.

Do you guarantee against any defects?
Yes, definitely. We take pride in selling quality products. If you believe your shipment is defective, discontinue use immediately and contact us. We will replace them free of charge immediately.

Some problems may not be due to defects, but by not taking proper precautions or following best practices.

We may not proceed with refunds or replacements if we believe that the defective claim is dishonest or fraudulent.

 

PRESCRIPTION

Can I use my glasses prescription to buy coloured contact lenses?
Prescriptions for contact lenses and eyeglasses are different. A contact lens prescription contains information not found in a prescription for eyeglasses, like brand, base curve and diameter. If you have a prescription for eyeglasses but want to try contacts, visit your eye care provider for a contact lens fitting.

I have perfect vision. I don't need any corrective power.
In that case, just select 0.00 for plano lenses, which are clear lenses with no corrective power.

I have astigmatism, can I still purchase?
We highly recommend you to consult with your optometrists before placing your order.

Top