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Delivery & Returns

Delivery Rates

Delivery Period

Customs Tax & Import Duties

Returns Policy

 

Delivery Rates

We can virtually ship to any address in the world. 

Shipping Method Rate (USD)
Standard Shipping without tracking service FREE
Standard Shipping with tracking service 1.99
 DHL Direct Parcel (US, UK, AU & SG only)  8.90
Express Shipping (Aramex) 16.90
Express Shipping (Aramex) for orders above USD 90  FREE

 

Our couriers do not ship to PO Box address via Express shipping.

Orders to South America are shipped via Standard Registered Mail only.

 

Delivery Period

Standard Shipping

Destination Delivery Time (working days)
United States, Canada, South America 7 - 21
UK & Europe 7 - 14
Australia & New Zealand 7 - 14
Asia Pacific 7 - 14
Middle East & Africa 7 - 21

DHL Direct Parcel
US, UK and Australia only : 7 - 10 working days

Express Shipping
Aramex : 3 - 5 working days
DHL Express (USA & UK only) : 1 - 2 working days

 

Notice
Once we have dispatched the items to our courier service, we have no control whatsoever over what happens to it. As such, situations that may occur such as postal strikes, shipping delays, customs processing etc are all beyond our control and we are unable to be held responsible for it.

Having said that, we will do our utmost best to help solve any issues that may occur and where applicable or necessary, issue full refunds/replacements.

 

Covid-19 Outbreak Special Notice

Due to the recent Covid-19 situation, please expect delays of receiving parcels for all types of shipping method. Standard Shipping in general takes up to 60 working days for delivery. In the event where we are unable to dispatch orders to some countries due to the outbreak, we will notify our customers through email.

 

Customs Tax & Import Duties

Customers are responsible for any customs tax or import duties upon items arrival in destination country. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment and are not related to us in any way.

Customers are required to pay the relevant courier service upon delivery of the shipment, if necessary.

 

Returns & Refunds Policy

Don’t think your order is right for you? No worries! Cosobox offers free returns within 90 days upon delivery date– no questions asked! Our return policy covers the following:

Replacement for a wrong or defective item sent - If you believe you received an incorrect or defective item, we'll get your replacement covered. You will need to initiate for a return request in the Orders page under your Account Management. There will be instructions to guide you on how to proceed with the replacement / refunds request procedures. Alternatively, drop us an email at care@cosobox.com.

Exchange your item for different model/color/prescription - If you decide to do so, please ensure that the lenses are still sealed and unopened. Just drop us an email at care@cosobox.com to initiate your request. We are more than happy to help you to get the right lenses for you. However, customers will need to bear the postage costs to return the lenses back to us. We are unable to process the refund / exchange until we have received the lenses. We highly suggest customers to use registered post or similar service for proof of dispatch as we cannot be responsible if the lenses are lost en-route.